FAQs

Please visit our event page for ticket links. www.themadison.org/events

You can also visit the Box Office at 5601 N 16th St., Phoenix, AZ 85016

Or by phone (602) 664-7777 or email boxoffice@madisoned.org

We accept VISA, Mastercard, and American Express. We do not accept cash or check.

The Box Office will open at 3pm on the day of the event. For shows starting before 3pm, the Box Office will open one hour prior to the performance.

A $5 per-ticket fee applies when purchasing online or through the Box Office.

Madison School Shows do not incur any fees.

If purchased online, your tickets will be emailed to you or held at Will Call. If purchased over the phone, your tickets will be held at Will Call.

• Bags smaller than 12 inches by 12 inches are allowed. Bags may be randomly searched. Bags that appear larger than 12”x12” will not be allowed in the theatre.
• No outside food or drink is allowed in the theater. No reusable water bottles will be allowed in the building. Sealed clear water bottles only.
• Concessions are available for most shows. Food and drinks purchased at concessions are allowed in the theater unless otherwise stated. 
• Glitter, confetti, noisemakers, helium balloons, glass containers, vases with water, firearms, and weapons of any kind are strictly prohibited.

Yes, all persons, regardless of age, must have their own ticket. Some shows may have an altered policy. If you’re in doubt, please contact the Box Office at boxoffice@madisoned.org.

Please contact the Box Office and we can either resend or reprint your ticket.

First, check to see if you can attend a different performance for the same show. If you still can’t attend, check to see if a friend or family member would like to attend. All sales are final. No refunds or exchanges unless a show is cancelled or rescheduled. Some refunds or exchanges are allowed on a case by case basis.

You will receive a refund if a show is cancelled. If a show is rescheduled, your ticket will be honored for the new date. If you cannot attend the new date, please contact the Box Office for a refund.

Groups of 10 or more may be eligible for discounts. Please contact the Box Office for more information.

Discounts are offered on a per-show basis. It is up to the producing company on what discounts are offered. Please contact the Box Office for information on a particular show.