FAQ's

How do I receive my ticket?

Your tickets will be available at will-call or pick-up from the box office during regular box office hours if purchased through the box office. If purchased online your tickets will be texted or emailed to you. If you would like to paper tickets, please call the box office. We will be happy to print them and have them ready at will call.

Where are you located?

We are conveniently located right off AZ-51, in the heart of Central Phoenix, on 16th St. just north of Missouri at
5601 N. 16th, Phoenix, AZ, 85020

What time does the box office open?

The box office is open Tuesday – Friday, 11 am – 2 pm
* Hours are subject to change due to performance schedules and holidays.

Showtime:
The Box Office opens for sales and will call 1 hour before each performance.

What are the ticket fees?

Fees vary by show. All Shows incur a $5.00 – $7.00 fee, depending on performance, when purchased through the box office and vary by price when purchased through Ticketmaster.

All Madison School Shows do not incur any Box Office Fees, they do incur a small fee through Ticketmaster.

I can’t attend an event. Canl I get a refund/exchange?

First, check to see if you can attend a different performance for the same show. If you still can’t attend, check to see if a friend or family member would like to attend. All sales are final. No refunds or exchanges unless a show is cancelled or rescheduled. Some refunds or exchanges are allowed on a case by case basis.

Will I get a refund if a show is canceled or rescheduled?

If a show is canceled you will automatically receive a refund. If a show is rescheduled, your ticket will be honored for the new date. If you can not attend the new date, please contact the box office for a refund or exchange to another performance of the same show.

What if I lose or can’t find my ticket?

If you can’t find the text or email that your ticket was sent in please contact the box office and we can resend your ticket through email or text. If you are still having difficulty, finding your ticket we can have your tickets waiting at will call. Please contact the box office at least 2 hours before your event if at all possible.

Does my child have to have a ticket?

Yes, all persons, regardless of age, must have their own ticket. Some shows may have an altered policy. If you’re in doubt, please contact the box office at boxoffice@madisoned.org

How do I buy tickets?

Please visit our event page for ticket links. www.themadison.org/events

You can also visit the box office at 5601 N 16th St., Phoenix, AZ 85016

Or by phone (602) 664-7777 or email boxoffice@madisoned.org

We accept VISA, Mastercard, and Discover, and American Express. We do not accept cash or check.

Where do I park?

We provide free parking in our self-serve parking garage located next door and south of the theater. The parking garage has 375 spaces available with 4 levels